HOW CAN WE HELP?

Add products to your shopping cart, then proceed to checkout. Orders cannot proceed if the total, including discounts, is below the $100 CAD minimum order value. Payment instructions are provided immediately after placing the order.

Yes, the minimum order amount is $100 CAD. This minimum exists because processing, packaging, shipping, salaries, transaction fees, facilities, insurance, and related operating costs make very small orders impractical. We appreciate your understanding.

No, you do not have to present us with a prescription to order our products.

Interac e-Transfer is a fast and secure way to send funds directly from your bank account. Follow these steps:

1. Sign in to your online banking.
2. Select Interac e-Transfer.
3. Choose the recipient.
4. Enter the amount and account.
5. Set a security question if required.
6. Review and confirm the transfer.
7. The recipient receives a notification.
8. The recipient deposits the funds.

Benefits:

• Convenience
• Speed
• Security
• Cost-effectiveness
• Flexibility

For credit card payments, we use Western Union and MoneyGram as secure intermediary services. You can initiate a payment through either provider using your credit card.

Official references:

• Western Union
• MoneyGram

We do not accept credit card payments directly due to the high-risk nature of our industry. Payment processors often impose restrictions or freeze funds for businesses like ours, which creates unacceptable delays and uncertainty for both us and our customers.

By using trusted intermediaries such as Western Union and MoneyGram, we ensure that your payment is processed reliably and that your order is fulfilled without unnecessary complications. This approach allows us to maintain consistent service and protect your financial information.

Existing customers may use this option for payment. Please contact our customer service team for the necessary banking details to complete your transfer.

PayPal does not permit transactions related to the products we offer. Their acceptable use policy restricts certain categories of goods, and as a result, we are unable to process payments through PayPal. We recommend using Interac e-Transfer, Western Union, or MoneyGram as alternative payment methods.

We accept Bitcoin as a payment method. Please contact our customer service team for the current wallet address and instructions on how to complete your Bitcoin payment.

Yes, we take maximum discretion and packaging security very seriously. Our shipments contain no organization name or wording that implies pharmaceutical contents. We regularly change packaging types and ensure appropriate package sizing for each order.

Large orders are split into multiple packages where necessary, and we reuse suitable cardboard packaging for environmental reasons whenever possible. Your privacy and the integrity of your order are our top priorities.

Orders ship within one day of receiving funds. We do not ship on weekends or holidays.

• Canada delivery: 2–4 days
• International delivery: 5–14 working days

Our shipments use trusted logistics agencies with full tracking and an average delivery time of 1–14 business days. We partner with the following providers:

• Stallion Express
• FedEx Canada
• Canada Post
• Purolator
• UPS Canada
• DHL Express Canada
• Canada Cartage
• CN Rail
• Canadian Pacific Railway
• Bison Transport

Yes, we issue delivery tracking codes within 24 hours of shipping. You will receive your tracking number via email so you can monitor your package every step of the way.

Yes, we ship to P.O. boxes and APO/FPO military postal addresses. Please ensure that you provide the correct address format to avoid any delivery delays.

No signature is required upon delivery. However, we strongly recommend that you do not leave delivered parcels unattended. For your security, please arrange to receive your package in person or ensure it is collected promptly from your delivery location.

Customers must contact Roids Canada before returning goods or requesting a refund. Our order delivery is guaranteed.

Faulty or damaged goods can be replaced. Please note that incorrect delivery addresses are not eligible for refunds caused by resulting loss, damage, or delay.

If you are dissatisfied with your purchase, we offer a full refund including payment and transfer commissions within a 12-day timeframe from the date of delivery.

Customers are responsible for ensuring their mailbox or postbox is secure enough to prevent theft or loss. We cannot be held liable for packages that are stolen after delivery confirmation.

Yes, we stand behind the quality of every product we sell. Our products are sourced from certified pharmacies and are 100% original. Each batch undergoes rigorous laboratory testing to ensure it meets the highest quality and purity standards.

If you have any questions or concerns about our products, our customer service team is here to assist you. Your trust and satisfaction are our top priorities.